Frequently asked questions

You can register or log in at any time using the person icon "My account" next to the search field.

After logging in to the Bohle online shop, you can view and change your personal data (e.g. account details or delivery and dispatch addresses) in your personal account. You will find an overview of open and completed orders, the payment method stored and the contact details of your direct Bohle contact persons.

In the login area, you will find the link "I have forgotten my password" in the login window for existing customer accounts. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send e-mail". We will then immediately send you an e-mail with a link where you can set a new password for the next login.

To do this, use the "I have forgotten my password" link in the login area. Click on this link and the "Forgotten password" page will appear. Then enter the e-mail address you used to create your Bohle account and confirm with "Send". We will then immediately send you an e-mail with an automatically generated link so that you can change your password after clicking on it.

Please check that you have entered your e-mail address correctly. Have you entered your password correctly? Have you forgotten your password? Is the e-mail you entered linked to the account? If you still cannot access your account, please contact us by phone or e-mail.

For security reasons, you will be automatically logged out of the Bohle online shop after a certain period of time. To continue with your order, simply log in again - your shopping basket will remain in place.

You will need to be logged in to access information regarding prices.

There is no option to pay for your order online at present. If you have a Bohle credit account, your order will be processed and an invoice raised in line with the terms of payment agreed prior. If you do not have a credit account, your order will be processed manually and a representative from the Bohle customer service team will contact you promptly to advise methods of payment. We can accept credit or debit card payment (excluding AMEX) over the phone. Alternative methods of payment are BACS, CHAPS or cheque in post. Please note that your order will only be dispatched on receipt of cleared funds.

You can view your orders by clicking on the person icon and "Log in". Here you can log in with your e-mail address and password. Under "My account" you can view open and completed orders under the main item "Orders". Here you will find all orders placed with Bohle, regardless of how you ordered (by telephone, online, etc.).

It is now possible to order more quickly and easily from Bohle.
In your customer account, the "Quick order" tab allows you to quickly and easily add products to either the current shopping basket or an order list based on their product number and quantity. You can upload a file in CSV, XLS or XLSX format, in which the file must contain the product number in the first column and the desired quantity in the second column, separated by a comma. You also have the option of entering the product number directly and adding the desired quantity directly to the shopping basket or to an order list. You can find more information here.

Standard delivery for orders despatched from the Dukinfield site to mainland UK is usually within 48 hrs. Carriage applies to orders under £150.00 - please call Customer Services for more details and a quote. Delivery from our Central European warehouse facility to mainland UK is usually within 3 – 5 working days. Faster service is possible – Please call customer services for more details and a quote. Very large, heavy or bulky orders may be subject to additional shipping costs. Under these circumstances, you will be contacted regarding delivery options and costs prior to your order being dispatched

When ordering, you are welcome to specify a desired delivery week in which we will dispatch your order from Haan, but a telephone agreement is more binding. It is not guaranteed that the delivery will arrive in the specified delivery week. Please contact our customer service by e-mail at info@bohle.ltd.uk or by telephone on 0800 616151 (Monday to Friday from 08:00 to 17:00), stating your order number. We will be happy to help you.

Partial delivery is only possible after consultation with our advisors. Please note that partial deliveries can usually only be made against payment of the additional shipping costs incurred.

Please contact our customer service by e-mail at info@bohle.ltd.uk or by telephone on 0800 616151 (Monday to Friday from 08:00 to 17:00), stating your order number. We will be happy to help you.

Yes, after registration you can create different addresses in your customer account under the menu item "Delivery address", from which you can then select your delivery address during the ordering process. You also can use a temporarily address during the checkout process. Please note that a different delivery address may also change the delivery costs.

Express delivery is possible depending on the product. Please contact our customer service by e-mail at info@bohle.ltd.uk or by telephone on 0800 616151 (Monday to Friday from 08:00 to 17:00) , stating your order number. We will be happy to help you.

Express delivery is possible depending on the product. Please contact our customer service by e-mail at info@bohle.ltd.uk or by telephone on 0800 616151 (Monday to Friday from 08:00 to 17:00), stating your order number. We will be happy to help you.

Please contact our customer service team by e-mail at info@bohle.ltd.uk or by telephone on 0800 616151 (Monday to Friday from 08:00 to 17:00), quoting your order number. We will be happy to help you.

We can offer a collection service. (This may be chargeable depending on the reason for return). A £20 or 20% restock charge may also apply if goods are returned for the following reasons; Eg;

 • Customer has changed mind
 • Customer over ordered
 • Customer has a surplus stock that is no longer required
 • Customer ordered the wrong goods

Please consult Customer Services before returning any goods – you will be advised on the best course of action and how best to proceed.

If a parcel arrives damaged, please contact the parcel service or carrier immediately. If an item arrives defective, you can of course return it to us and receive either a replacement item or a refund of the purchase price. You can see how to return an item in the previous question.

In the event of an incorrect delivery or a qualitative defect, Bohle Ltd will of course bear the return costs.

Please contact our Customer service team for this purpose.
By telephone at: 0800 616151 or by email at: info@bohle.ltd.uk

We will arrange for the goods to be collected from you.
In the event of an error on your part, we ask you to return the goods at your own expense.

The transfer of risk generally takes place (unless otherwise agreed) when the goods are handed over to the carrier. We will be happy to handle the transport damage for you, but expressly point out that the risk has been transferred. In order to assert a claim against the carrier and/or its insurance company, we expressly require the completed claim form.

Obvious transport damage
The damage (e.g. packaging is torn or dented) must be noted on the supplier's delivery documents and then signed for by the delivering driver. If the driver refuses to sign, please note: "Driver has refused to sign". If the signature is provided on a display device, sign slightly smaller and add the note "DAMAGED" as clearly as possible. The driver should also mark the consignment as defective in his IT system. You can also use your company's standard damage form for this purpose. If a driver refuses you the opportunity to accept the goods with a damage note (he either insists on a signature without a note or no acceptance), please refuse acceptance and inform us immediately. If in doubt, refuse to accept a damaged delivery before you have to pay for the damage yourself and report the damage to us.

Concealed transport damage
If the damage is not visible from the outside (the box or pallet is undamaged from the outside, but the goods show signs of damage after opening), the goods are accepted "against receipt only", in contrast to open transport damage. No damage note was made to the carrier/parcel service. Complete documentation (photos of the outer and inner packaging, photos of the damaged areas, description of the damage, etc.) is therefore essential. Furthermore, hidden damage must be reported to us within a maximum of 5 working days. After that, the shipping companies, parcel services and insurance companies will assume that the goods have reached your premises undamaged and the damage can therefore no longer be settled.

A replacement delivery will be arranged for you immediately after the return has been processed. Of course, there are no minimum quantity surcharges and shipping costs. If you urgently need a replacement, our sales department will be happy to send it to you for a fee. A credit note will be issued once the return has been completed.
If you wish to receive a credit note or if this is due to the calculated replacement delivery, we will send it to you immediately after completion and credit it to your customer account.
Please contact our Customer service team at info@bohle.ltd.uk or by telephone on 0800 616151 (Monday to Friday from 08:00 to 17:00). We will be happy to help you.

You will find our safety data sheets here.

You will find the measurement sheets in our download centre and with the corresponding products.

Yes.  Please contact our Customer service team at info@bohle.ltd.uk or by telephone on 0800 616151 (Monday to Friday from 08:00 to 17:00). We will be happy to help you.

No. As the colour display varies from screen to screen, product images, drawings or illustrations cannot be binding. The online indications about the product details and, finally, the information on the order confirmation, are decisive for the product characteristics.